Welcome to Divine Couture! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, feel free to contact us at [email protected].
Product Questions
What types of products does Divine Couture offer?
We specialize in contemporary and traditional fashion, offering a range of products including Capes & Cape Sets, Gowns, Jumpsuits, Kaftans, and Sharara Sets.
Are your products available internationally?
Yes, we ship globally with the exception of some remote areas in Asia. Please check our shipping policy for more details.
Shipping & Delivery
What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx ($12.95, 10-15 business days) and Free Shipping via EMS for orders over $50 (15-25 business days).
How long does it take to process an order?
Orders are processed within 1-2 business days. Once dispatched, you will receive a tracking number to monitor your shipment.
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 15 days of receiving your order. Please refer to our Returns Policy for detailed instructions.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the account settings section.
Contact & Support
How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns.
Where is Divine Couture located?
Our company is located at 491 Diamond Cove, Providence, US 02908.
Thank you for choosing Divine Couture. We are committed to providing you with a seamless and stylish shopping experience. If you have any further questions, please don’t hesitate to contact us.